Real Property Management Prestige

Name *

First

Last

Email *

Phone Number *

Preferred Method of Contact *

Let's get some information about the Property 🏠

Is this a multi-family home? *

What is the address of the property you want us to service? *

Do you know the street across the service location or a major landmark near the service location?

Gated Community *

Have we serviced this property in the past? *

What services would you like us to perform? *

Select All That Apply

Would you like us to replace smoke alarms over nine years old? *

Prices 👉 Hardwire smoke alarm (labor + part)= $68.40 plus tax; battery-operated smoke alarm (labor + part)= $33.56 plus tax. Please know that our policy is to replace hardwired smoke alarms with hardwired smoke alarms and Battery Operated with Battery Operated.

Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break. During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as worn-out, rusted, tarnished, corroded, and difficult to operate, will NOT be covered under our warranty since they should be replaced. What would you like us to do with locks that are "working" but should be replaced? *

Replace them with the most cost-effective option without calling me for approval if the maintenance limit covers the cost.
Call me or text me for approval.
Do not replace them, and do not call me about it.

Replacing an outdated/defective lock on-site MAY SAVE you money and headaches! 😎

~Compare prices~

✅ Replacing lock(s) during this visit 👉 $26.75 (Kwikset keyway ONLY), plus tax per lock.

✅ Replacing inoperable lock(s) after this visit 👉 $75 trip fee (plus tax) + $26.75 (Kwikset keyway ONLY), plus tax per lock during business hours.

✅ Replacing inoperable lock(s) after this visit during after-hours 👉$150 trip fee (plus tax) + $26.75 (Kwikset keyway ONLY), plus tax per lock during business hours.

✅ Emergency lockouts outside of Mr. Rekey Locksmith's hours of operation 👉$300+ (Mr. Rekey Locksmith, a Rekey America Company, does not do emergency lockouts outside of regular business hours).

Let's get some information about who will receive us during our visit.

Is the Property Vacant? *

Where do you want us to leave the keys after we complete the job?

Maintenance limit $ *

Terms and Conditions *

By checking this box, I agree to the terms and conditions of Mr. Rekey Locksmith, a Rekey America Company.

TERMS AND CONDITIONS

REKEY SPECIAL
Trip charge, four key copies, and up to 6 Keyholes for standard door knobs and deadbolts.
Additional Keyholes can be rekeyed at an additional fee/keyhole.

CYLINDERS ARE NOT INCLUDED IN THE REKEY SPECIAL DISCLAIMER
The Rekey Special does not include Mortise, RIM, Profile cylinders, Patio doors, and overhead cylinders. They can be rekeyed at an additional fee.

LOCKS THAT ARE WORN OUT OR HAVE EXCEEDED THEIR LIFESPAN DISCLAIMER
Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception.
It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break.
During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.

WARRANTY DISCLAIMER
All hardware, labor, and work completed by our Company is guaranteed for 30 days from the completion date except when the locksmith recommends parts to be replaced (repairs and installs), malfunctions due to abuse, vandalism, and other circumstances beyond company control.
Mr. Rekey/ Rekey America must service all warranty requests.
Recalls or Returned services beyond the 30-day warranty will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.
Our 30-day warranty does not apply if the customer, after the end of the service, has modified or manipulated the product or result provided with the help of a third party.
No warranty is provided on parts, hardware, or labor that is affected due to weather conditions, and subsequent visits will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.
No warranty is provided on parts, hardware, or products purchased from external sources other than Mr. Rekey Locksmith, a Rekey America Company.
No warranty is provided on commercial services.

STRIKE PLATE ADJUSTMENTS DISCLAIMER
Strike plate adjustments are part of the property's ongoing maintenance due to weather and foundation problems.
We do NOT warranty strike plate adjustment maintenance at Mr. Rekey Locksmith, a Rekey America Company.
If you encounter issues with the strike plates after our service, we can come back and adjust them, but this service is subject to a trip fee and a strike plate adjustment fee per door.

REPLACED HARDWARE DISCLAIMER
The customer is responsible for requesting to keep old hardware. Our policy is to ALWAYS discard the old hardware for safety purposes unless the customer requests to have us leave it at the service location. Once the tech leaves the job site, there will be NO refunds or trip-backs to return old hardware.

THIRD-PARTY APPROVALS
We do NOT offer refunds for any service we have rendered that was authorized by third parties.

REFUND/ COMPENSATION DISCLAIMER
We do NOT offer refunds for any service we have rendered. We do NOT provide compensation for any service rendered by a third party.

ESTIMATES DISCLAIMER
We do not charge for the estimates, but we do charge for the trip fee.
Our technicians will provide on-site service pricing after assessing the job's difficulty. A service trip fee applies if the customer decides not to contract the service after receiving the quotation from our on-site technician.

PET DISCLAIMER
During the service visit, we will be going in and out of the house, which can provide tempting escape routes for your indoor pets. Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should a pet escape during a service visit. Please know that our technician will only perform work once your pet is secure, for both the safety of our technician and that of your pet.

CUSTOMER MUST KEEP DOORS FREE FROM OBSTRUCTION DISCLAIMER
It is the client's, tenant's, or representative's responsibility to keep the doors free from obstructions, such as furniture and moving boxes.
Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should damage to personal belongings occur while our technician performs the locksmith services requested. To avoid liability, our tech is NOT PERMITTED to assist in clearing obstructions.

CUSTOMER PROVIDED HARDWARE DISCLAIMER
Mr. Rekey Locksmith, a Rekey America Company, does not warranty the hardware the customer provides.
It is the customer's responsibility to inspect their hardware before our arrival.
Our technician will inform you if there are defects with the hardware during installation.
If the hardware isn't working, and a return visit is warranted, the customer must pay for a returned trip.

UNABLE TO OBTAIN APPROVAL FOR WORK NEEDED OR REQUESTED DISCLAIMER
Each client's appointment is very important to us. We take great care to ensure scheduling is handled efficiently. Our technicians have a full schedule each day, and there is not much time between jobs to wait for approvals.
Our team will call and text to obtain approvals for work orders requested from
Third parties. After 15-30 minutes of waiting, our tech has to move on to the next job. We highly suggest providing us with an adequate pre-approved maintenance limit to avoid getting charged a returned trip fee and delaying work orders.

RETURNED TRIP VISITS
We cannot warranty that all the services requested can be done in one visit. If it's determined that we need to come back, then the customer will be informed. There will not be a returned trip fee.

LATE RESCHEDULING DISCLAIMER
You must reschedule within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

SERVICE CANCELLATION CHARGE DISCLAIMER
You must cancel within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

NO-SHOW FEE DISCLAIMER
A No-show fee of $75 plus tax, when applicable by State, applies when the customer or their representative fails to show up within 15 minutes of our tech arriving at the service property.

Real Property Management Prestige Standard Protocol

1. If you bring a property up to code, you must document in the invoice notes the work performed and take BEFORE and AFTER pictures.

2. Make sure if there is more than one (1) key in the lockbox when you get there (house and mailbox keys), leave all keys back in the lockbox.

3. Leave four (4) keys unless the work order states differently. Always stamp keys.
LockBox Code – 6969 or 2017

5. Always check for sheds and rekey them as well.

6. Check smoke alarms and replace the defective ones.

7. Add smoke alarms when/where required by code.

8. Provide new BATTERIES in EVERY smoke alarm, even if they are not chirping.

9. Install CO Detectors Only when required by the City of Austin.

10. Always remove double-cylinder deadbolts and replace them with single-cylinder deadbolts.

11. Replace ONLY broken Locking Knobs with Passage Knobs.

13. Only add a Charlie Bar when required by code.

14. Rekey overhead doors at my properties except when they have an opener.

Maintenance Limit – $800.00 – CALL FOR APPROVAL IF AMOUNT EXCEEDS.